Local IT Support & Technical Services Outsourcing in Orillia, Ontario
Dependable IT Support & Computer Technical Services
We provide IT technical services and support, computer repair, software support, networking, managed IT services, managed security, small business IT services, help desk support, cloud services solutions and support and disaster recovery services.
Tailored IT Solutions
At Orillia Computer, we understand that every business is unique. That's why we offer Fully Managed IT Solutions that are tailored to your specific needs, ensuring that you get the effective and efficient services you need to succeed.
Experience and Reputation
We offer decades of business technology experience, and a solid reputation for prompt, friendly and reliable professional services that are truly second to none!
Comprehensive Support
From installations to daily technical assistance, Orillia Computer provides
Full-Spectrum IT Support and Services to keep your business running smoothly. Our team of experts is here to help you every step of the way.
Contact Us For a Managed IT Support and Services Consultation Today!
Contact Us
We will get back to you promptly during regular business hours!
What Is A Managed Services Provider?
A managed service provider (MSP) delivers ongoing technical services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers' premises, in their MSP's data center (hosting), or in a third-party data center.
What Types Of Services Packages Do You Offer?
Orillia Computer offers three tiers of services:
1) Traditional: "break-fix" IT support.
- Technical support services provided when requested.
- Support requests recorded in our help desk system for followup by first available technician.
- Work is scheduled as promptly as reasonably possible, based on current technician availability.
- All services are billed at our regular retail hourly service rates.
2) Ongoing Monthly: Priority on-demand and proactive services
- Based on a minimum monthly retainer fee.
- Monthly contract fee is credited toward services provided each month.
- Includes both on-demand services and ongoing support/maintenance as per contract.
- Preferred rates on additional services.
- Support requests are priority flagged in our help desk system
- Work is scheduled on a priority basis, under an SLA Agreement with each client.
3) Flat-Rate Monthly: Premium Managed Services
- Fixed monthly fee for all contracted services.
- Dedicated account manager.
- Support requests are priority flagged in our help desk system
- Work is scheduled on a priority basis, under an SLA Agreement with each client.
- Preferred rates for any additional services not in contact.
Contract Service options include:
- On-demand remote support
- On-site technical support
- 24/7 comprehensive operations monitoring
- Available 24/7 support options
- Proactive maintenance programs
- Regular operational and management overview reporting
- Equipment lifecycle management
